Account Representative - State Farm Agent Team Member
Full Time • Boynton Beach, FL
Benefits:
- 401(k) matching
- Bonus based on performance
- Opportunity for advancement
- Paid time off
Job Description:
We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service, answering inquiries, resolving issues, and supporting our mission to protect and serve our clients.
We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service, answering inquiries, resolving issues, and supporting our mission to protect and serve our clients.
Key Responsibilities:
- Handle incoming customer calls, emails, and chats promptly and professionally
- Provide accurate information about insurance policies, coverage options, and claims processes
- Assist customers with billing inquiries, policy changes, and claims filing
- Resolve customer concerns efficiently while maintaining a positive and empathetic attitude
- Document customer interactions and maintain accurate records in our CRM system
- Collaborate with internal teams to ensure timely resolution of customer issues
- Follow company policies and procedures to comply with regulatory requirements
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Previous experience in customer service, preferably in insurance or financial services
- Strong communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Proficiency with computers and customer relationship management (CRM) software
- Problem-solving skills and attention to detail
- Positive attitude and a team player mindset
Benefits:
- Competitive salary and performance incentives
- Comprehensive health insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development
- Supportive and inclusive work environment
Compensation: $18.00 - $21.00 per hour
Looking for the skills and confidence to run a business in the future?
We are a very busy office and are looking for our next great team member. We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our office is located in Renaissance Commons.
- I have been a State Farm agent since 1989.
- I am a proud graduate of Florida State .
- We currently have 7 team members at our agency.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Crystal Excellence Award
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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